🔍 10DLC Compliance Guidelines
- Consent basis: Message only opted-in recipients; keep records (CTIA).
- Branding: Identify your business early in the message.
- Opt-out: Provide a clear opt-out path when requested (e.g., “Reply STOP”).
- Content matching: Align content with what users consented to receive.
- Professional tone: Avoid profanity or pushy sales copy.
- Anti-abuse: Avoid snowshoeing, spoofing, and number rotation.
🚫 Restricted Content Categories
- High-risk Financial: Payday loans, crypto, debt collection.
- Get Rich Quick: Work-from-home schemes, MLM, gambling, sweepstakes.
- Third-party Services: Services not directly provided by your brand.
- Controlled Substances: Tobacco, vaping, cannabis/CBD, illegal drugs.
- SHAFT Content: Sex, Hate, Alcohol, Firearms, Tobacco, Profanity.
- Scams & Misleading Claims: Phishing, “verify account,” “risk-free,” “expires today.”